Call Center Representative
Kaygen Inc Kaygen Inc Irwindale, CA Irwindale, CA Contract Contract $20.
00 - $22.
90 an hour $20.
00 - $22.
90 an hour 18 hours ago 18 hours ago 18 hours ago This position for a Call Center Customer Service Energy Advisor within Client.
The ideal Energy Advisor is a self-starter, customer-focused, energetic, compassionate, dependable, solutions-oriented, and committed to providing excellent customer service in a fast-paced and continually changing environment.
As an Energy Advisor in Client Call Center, you will serve as Client first line of contact negotiating the best solutions, solving problems, and providing excellent customer service in a fast-paced and constantly changing environment while balancing the needs of our diverse customers.
Individuals will provide customer support in resolving payment and collections issues, resolve customer inquiries and initiate the appropriate service requests.
to answer questions and resolve issues.
Typical
Responsibilities:
oEngage authentically with Client residential customers who look for expertise, solutions, and advice on their electric utility services oActively listen to customer needs and adjust style and level of detail for the audience oManage and resolve customer concerns and complaints with empathy using multiple systems to provide appropriate energy solutions oExceed customer expectations by providing first call resolution with empathy and service knowledge oEducate customers on products and services that are relevant to their needs oSuccessfully contribute to the high-performance team by meeting or exceeding performance-based goals oMaintaining a safety conscious work environment by following Client safety protocols and safe work practices.
oPerforming other responsibilities and duties as assigned.
Qualifications oMinimum of two (2) years of customer service experience, including technical sales/support, phone or in-person sales/support.
oA combination of education, training, and experience to gain knowledge and skills generally equivalent to those typically possessed by a high school graduate.
oExperience using multiple databases/computer systems to analyze information and generate recommendations.
oAbility to listen and effectively problem solve customers' needs.
oAbility to maintain composure when resolving complex customer issues.
oExperience handling a high volume of customer inquiries on a daily basis.
oExperience handling confidential customer information.
oExperience managing multiple tasks and prioritizing shifting priorities and deadlines.
oExperience exercising discretion and good judgment.
oAbility to interface effectively and collaborate with internal and external clients, peers, management, and other organizational units.
oFollow Client safety protocols and safe work practices.
oAbility to effectively collaborate with team members to achieve department and company - wide goals.
oExcellent written, verbal communication skills to educate customers on highly technical information.
oMust demonstrate strong decision making, results delivery, ethics, and the ability to influence and negotiate positive outcomes.
oProficient working with technology with the ability to troubleshoot systems.
oAbility to type 35 words per minute.
oFlexibility to work 8 hours/ 5 days per week with shifts that could include days/times between Monday through Friday 7am to 7pm, as well as work any mandatory overtime hours outside of assigned work hours.
Job Type:
Contract Pay:
$20.
00 - $22.
90 per hour Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $22.
90 an hour $20.
00 - $22.
90 an hour 18 hours ago 18 hours ago 18 hours ago This position for a Call Center Customer Service Energy Advisor within Client.
The ideal Energy Advisor is a self-starter, customer-focused, energetic, compassionate, dependable, solutions-oriented, and committed to providing excellent customer service in a fast-paced and continually changing environment.
As an Energy Advisor in Client Call Center, you will serve as Client first line of contact negotiating the best solutions, solving problems, and providing excellent customer service in a fast-paced and constantly changing environment while balancing the needs of our diverse customers.
Individuals will provide customer support in resolving payment and collections issues, resolve customer inquiries and initiate the appropriate service requests.
to answer questions and resolve issues.
Typical
Responsibilities:
oEngage authentically with Client residential customers who look for expertise, solutions, and advice on their electric utility services oActively listen to customer needs and adjust style and level of detail for the audience oManage and resolve customer concerns and complaints with empathy using multiple systems to provide appropriate energy solutions oExceed customer expectations by providing first call resolution with empathy and service knowledge oEducate customers on products and services that are relevant to their needs oSuccessfully contribute to the high-performance team by meeting or exceeding performance-based goals oMaintaining a safety conscious work environment by following Client safety protocols and safe work practices.
oPerforming other responsibilities and duties as assigned.
Qualifications oMinimum of two (2) years of customer service experience, including technical sales/support, phone or in-person sales/support.
oA combination of education, training, and experience to gain knowledge and skills generally equivalent to those typically possessed by a high school graduate.
oExperience using multiple databases/computer systems to analyze information and generate recommendations.
oAbility to listen and effectively problem solve customers' needs.
oAbility to maintain composure when resolving complex customer issues.
oExperience handling a high volume of customer inquiries on a daily basis.
oExperience handling confidential customer information.
oExperience managing multiple tasks and prioritizing shifting priorities and deadlines.
oExperience exercising discretion and good judgment.
oAbility to interface effectively and collaborate with internal and external clients, peers, management, and other organizational units.
oFollow Client safety protocols and safe work practices.
oAbility to effectively collaborate with team members to achieve department and company - wide goals.
oExcellent written, verbal communication skills to educate customers on highly technical information.
oMust demonstrate strong decision making, results delivery, ethics, and the ability to influence and negotiate positive outcomes.
oProficient working with technology with the ability to troubleshoot systems.
oAbility to type 35 words per minute.
oFlexibility to work 8 hours/ 5 days per week with shifts that could include days/times between Monday through Friday 7am to 7pm, as well as work any mandatory overtime hours outside of assigned work hours.
Job Type:
Contract Pay:
$20.
00 - $22.
90 per hour Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
