Admin/Clerical - Contact Center Representative III Contact Center Representative III
Job Description
Job Description:
Position Overview:
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
Scheduler will work in the Rivergrade office via cubicle to support Access established scheduling needs via WQ.
Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.
Minimum Qualifications and
Experience:
5-10 years of experience in customer service.
Experience in healthcare strongly preferred.
Experience with EPIC strongly preferred.
Location :
100% onsite, Employee Health Clearance required for all hires.
Schedule:
Monday-Friday Hours:
9:
30a-6:
00p PST Full Time conversion possibility? Yes, possibly.
Interview Type:
Teams Position Comments:
Included already in budget Recommended Skills Call Centers Customer Satisfaction Customer Service Information Systems Health Care Customer Retention Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Position Overview:
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
Scheduler will work in the Rivergrade office via cubicle to support Access established scheduling needs via WQ.
Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.
Minimum Qualifications and
Experience:
5-10 years of experience in customer service.
Experience in healthcare strongly preferred.
Experience with EPIC strongly preferred.
Location :
100% onsite, Employee Health Clearance required for all hires.
Schedule:
Monday-Friday Hours:
9:
30a-6:
00p PST Full Time conversion possibility? Yes, possibly.
Interview Type:
Teams Position Comments:
Included already in budget Recommended Skills Call Centers Customer Satisfaction Customer Service Information Systems Health Care Customer Retention Estimated Salary: $20 to $28 per hour based on qualifications.
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