Customer Service Support / Call Center Representative II at Christian Community Credit Union Covina, CA
Christian Community Credit Union (CCCU) is seeking a full-time Customer Service Support / Call Center Representative II to work in the Covina, CA location.
Are you a customer service professional who is committed to providing outstanding service to others and giving your best effort? Do you want to work for a financial institution where your diligence, skill and commitment will be valued? If so, please read on!The Customer Service Support / Call Center Representative II position earns a competitive wage of $18.
50 to $19.
50/hour, depending on experience.
We also offer great benefits and perks, including health, dental, vision & life insurance, retirement plans, paid holidays, vacation/personal time pay, and community service events.
CCCU is a full service, $800 million, 30,000 member-owned non-profit financial cooperative that has been serving members for over 64 years.
The Credit Union is the largest in asset size among Christian credit unions nationwide and ranks in the top 10% of all credit unions in the United States.
Our focus is on people, not profits.
We treat our employees like family and celebrate their achievements, while still supporting each other in challenging times.
As a Customer Service Support / Call Center Representative II, you provide quality customer service via mail, phone, email, Live Chat, fax and other channels, enhance the Credit Union's reputation by accepting ownership for accomplishing new and different requests, assist peers with problem solving and troubleshooting due to expanded knowledge of Credit Union functions; resolve problems by clarifying issues; promote team participation on a departmental and organizational level, establish new memberships, assist members with monetary and non-monetary transactions, cross-sell products and services, process loan pre-approvals over the phone and resolve problems by clarifying issues; researching and exploring answers and alternative solutions.
The ideal candidate must have a high school diploma or equivalent, minimum three years of banking experience, minimum two years of experience dealing with the public in a call center environment, cross-selling experience, knowledge of word processing and spreadsheets, excellent telephone, verbal and written communication skills, and the ability to work under pressure in a fast-paced environment.
Episys, Synapsys, STAR and FDR experience, Bilingual (English/Spanish) skills, knowledge of MS Word, MS Excel, and accounting principles are all strongly preferred.
Work Schedule:
You must be available to work Monday through Thursday, 8:
00am to 5:
30pm; Friday, 8:
00am to 6:
00pm; Saturday (occasional), 8:
30am to 1:
30pm (40 hours per week).
If this sounds like the right opportunity for you, please apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Are you a customer service professional who is committed to providing outstanding service to others and giving your best effort? Do you want to work for a financial institution where your diligence, skill and commitment will be valued? If so, please read on!The Customer Service Support / Call Center Representative II position earns a competitive wage of $18.
50 to $19.
50/hour, depending on experience.
We also offer great benefits and perks, including health, dental, vision & life insurance, retirement plans, paid holidays, vacation/personal time pay, and community service events.
CCCU is a full service, $800 million, 30,000 member-owned non-profit financial cooperative that has been serving members for over 64 years.
The Credit Union is the largest in asset size among Christian credit unions nationwide and ranks in the top 10% of all credit unions in the United States.
Our focus is on people, not profits.
We treat our employees like family and celebrate their achievements, while still supporting each other in challenging times.
As a Customer Service Support / Call Center Representative II, you provide quality customer service via mail, phone, email, Live Chat, fax and other channels, enhance the Credit Union's reputation by accepting ownership for accomplishing new and different requests, assist peers with problem solving and troubleshooting due to expanded knowledge of Credit Union functions; resolve problems by clarifying issues; promote team participation on a departmental and organizational level, establish new memberships, assist members with monetary and non-monetary transactions, cross-sell products and services, process loan pre-approvals over the phone and resolve problems by clarifying issues; researching and exploring answers and alternative solutions.
The ideal candidate must have a high school diploma or equivalent, minimum three years of banking experience, minimum two years of experience dealing with the public in a call center environment, cross-selling experience, knowledge of word processing and spreadsheets, excellent telephone, verbal and written communication skills, and the ability to work under pressure in a fast-paced environment.
Episys, Synapsys, STAR and FDR experience, Bilingual (English/Spanish) skills, knowledge of MS Word, MS Excel, and accounting principles are all strongly preferred.
Work Schedule:
You must be available to work Monday through Thursday, 8:
00am to 5:
30pm; Friday, 8:
00am to 6:
00pm; Saturday (occasional), 8:
30am to 1:
30pm (40 hours per week).
If this sounds like the right opportunity for you, please apply today!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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